FERNDALE CONFECTIONERY PRIVACY POLICY Ferndale Confectionery Pty Ltd respects each individual’s right to personal privacy. We will collect and use all personal information collected through our website only the manner disclosed in this statement and in accordance with the Privacy Act (“Act”). This statement applies solely to personal information collected at Ferndale Confectionery’s website. COLLECTION OF INFORMATION Ferndale Confectionery collects information through our website at several points. We collect personal information (identifiable information such as name, address, telephone numbers and email addresses) through the fields on this website only when you voluntarily submit it yourself. We collect this information through clickstream tracking. Clickstreams are paths that a user takes when navigating a webpage on the internet in general. When you visit our website, our ISP makes a record of your visit and logs information for statistical purposes, such as domain names, date and time of visit. We employ cookies. A cookie is a small text file that our web server places on a user’s computer hard drive to be a unique identifier. Cookies enable Ferndale Confectionery to track usage patterns and deliver customised content to users. Our cookies are not executable programs and in no way harm your machine. A server cannot find out a name or email addresses or anything about a user’s computer by using cookies. ANONYMITY If you do not provide all of the information we require through the fields on our website, we may not be able to provide you with the information you request, and we are unable to take any orders unless all the information is provided. USE & DISCLOSURE Personal information collected by Ferndale Confectionery is used for the following purposes: A. To respond to your queries or information requests and to communicate with you about your own activities on this website. B. To perform process functions connected with this website, such as delivery, administration and customer service or promotional offers. C. To advise you of changes to our policies, functions or processes in relation to this website or related Ferndale Confectionery business units. D. To create customer profiles based on browsing or purchasing history we may supplement information collected at our website with data from other sources, such as credit history to authorise purchases. E. To enable you to make orders for any of our products. We will not use or disclose your personal information for a purpose other than the above, unless one or more of the following apply: A. It is for a directly related purpose that you would reasonably expect; B. You have consented to the use or disclosure; C. The information is for the purpose of direct marketing (see below); D. For law enforcement purposes, or for other purposes specifically prescribed under the Act.. DIRECT MARKETING All users providing us with their email addresses should advise us if they wish to receive any further information or updates from Ferndale Confectionery. Only those who opt to receive this information will receive communications from us. Users can at any time opt out by emailing us with the subject heading OPT OUT. Please note that we may offer links to other websites. When you click on links to other websites, we encourage you to read their privacy policies as their standards may differ from ours. DATA QUALITY We take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. DATA SECURITY We take reasonable steps to ensure that: A. The personal information we hold is protected from misuse and loss and from unauthorised access, modification or disclosure; and B. Third parties associated with Ferndale Confectionery, such as our website administrators, comply with this policy; and C. That personal information we collect is destroyed or permanently de-identified once it is no longer needed. We do however remind you that we cannot guarantee that personal information sent over the internet is completely secure. ACCESS & CORRECTION You may contact us to request access to your information. Access will be provided unless the access is prohibited for one of the specified reasons listed in the Act. Those reasons include, but are not limited to, where providing access would have an unreasonable impact upon the privacy of other individuals, or where providing access would be unlawful. We reserve our right to charge a reasonable administration fee for providing that information to you. If you obtain access to your own personal information and that information is not accurate, complete and up to date, we will take reasonable steps to correct that information. WHAT ELSE DO YOU NEED TO KNOW? We reserve the right to use or disclose any information collected as required to satisfy any laws or regulations or to conduct any investigations of complaints or breaches of law to protect the integrity of Ferndale Confectionery in this website and/or to co-operate in any legal investigation or for any other purpose permitted under the Privacy Act, but only to the extent permitted under the Act. CHANGES TO THE POLICY Ferndale Confectionery reserves its right to alter its Privacy Policy from time to time by posting such changes on the website. Changes will be effective immediately upon notification on our website. Your continued use of the Ferndale Confectionery website constitutes your acceptance of those changes. WHO DO YOU CONTACT WITH QUERIES? 1. If you have any questions, concerns or complaints regarding the privacy and management of your personal information by Ferndale Confectionery please contact our privacy officer as follows: Mark Powell Telephone (03) 5336 2933 |
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